To make an appointment with a doctor or for the treatment room please telephone the surgery on 028 90 641506.

Routine Appointments

For non-emergency appointments please telephone the surgery and make a routine appointment to see the doctor of your choice.  At times the wait for a specified doctor may be longer than others.

On-The-Day Appointments

We have a small number of on-the-day appointments each morning which should only be requested for an urgent problem.  If you are unable to get an on-the-day appointment for an urgent problem you can request a telephone call from a doctor to discuss your problem initially.  Please ensure that you leave an up to date contact number.

Mobile Phones

Please ensure your mobile phone is switched off during the consultation to avoid any unnecessary interruptions.

Appointments are for 10 minutes only

If you require a longer appointment please let the receptionist know and we will try and accommodate your request.  Sometimes patients problems can unexpectedly take longer than usual and may cause a delay.  If this happens, we ask you to be patient.  

If you require an interpreter please advice the receptionist, as this will require a longer appointment.

Private Medical Examinations

If you require an appointment for a private medical examination e.g. HGV licence or a Taxi licence please let the receptionist know so that a longer appointment can be arranged.  For private medical examinations (i.e. non-NHS), a fee will be payable.

Please remember to cancel your appointment if no longer required.  Even at short notice we can usually give it to someone else who may need it.

If you need help when we are closed

The Out-of-Hours Service - SEBDOC, is available from 6pm to 8am on weekdays.  They are also available on weekends and holidays when the surgery is closed.

SEBDOC Contact Number - 028 9079 6220

This service is generally busy, so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery reopens.

In a genuine emergency you should call 999

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

If a home visit is requested for someone who is too ill to come to the surgery, please telephone the surgery as soon as possible (ideally before midday).  The doctor will usually phone you during the morning to discuss your problem.

Please remember that it takes much longer to travel to see you at home and visits will be reserved for those who are housebound or too ill to visit the practice.  The doctor may phone you to discuss your request for a house call.  

Please note, transport difficulties are not an appropriate reason for a home visit.