To make an appointment with a doctor or for the treatment room please telephone the surgery on 028 9064 1506

Telephone Appointments

Due to high demand, we have a set number of telephone consultations available each day from 8:30am, for the safety of Doctors and patients.

To book a 10 minute telephone appointment with the Doctor please call before 10.00am.  When we have reached a safe working limit, we will only have capacity for urgent calls or medical emergencies.

We ask that you demonstrate compassion towards our reception staff who are facing daily challenges to deliver the services to you.

Routine Telephone Appointments

If you require a routine telephone appointment with a doctor, contact reception to arrange.  Please note at times the wait for a specified doctor may be longer than others.

Interpreter Service

If you require an interpreter, please advice the receptionist as this will require a longer appointment.

Mobile Phones

Please ensure your mobile phone is switched off during the consultation to avoid any unnecessary interruptions.

Private Medical Examinations

If you require an appointment for a private medical examination e.g. HGV licence or a Taxi licence please let the receptionist know so that a longer appointment can be arranged.  For private medical examinations (i.e. non-NHS), a fee will be payable.

Please remember to cancel your appointment if no longer required.  Even at short notice we can usually give it to someone else who may need it.

If you need help when we are closed

The Out-of-Hours Service - SEBDOC, is available from 6pm to 8am on weekdays.  They are also available on weekends and holidays when the surgery is closed.

SEBDOC Contact Number - 028 9079 6220

This service is generally busy, so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery reopens.

In a genuine emergency you should call 999

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

If a home visit is requested for someone who is too ill to come to the surgery, please telephone the surgery as soon as possible (ideally before midday).  The doctor will usually phone you during the morning to discuss your problem.

Please remember that it takes much longer to travel to see you at home and visits will be reserved for those who are housebound or too ill to visit the practice.  The doctor may phone you to discuss your request for a house call.  

Please note, transport difficulties are not an appropriate reason for a home visit.